VR.NDI Support
Questions, problems or feedback go straight to the team that builds VR.NDI. Include your device model and the build number from Settings and you'll get a useful answer faster.
Or write to support@lightsailvr.com
Common questions
Do I still need a PC?
No. VR.NDI Untethered runs natively on Quest, with no Quest Link cable. The computer sending the picture can be a Mac or a PC. It only needs to be on the same network as the headset.
Which editing apps work?
Anything that sends NDI. In DaVinci Resolve, add our NDIOutput plugin to the timeline node. Premiere Pro, Final Cut Pro and After Effects send NDI through the free NDI Tools.
Live cameras and switchers that output NDI work too. We use that on set to put several headsets on one camera feed.
Which headsets are supported?
Meta Quest 3, Quest 3S and Quest Pro.
What resolution should my timeline be?
4096×2048 (2:1) plays back smoothly. Decoding a live 4K stream is real work for the Quest's GPU, so that's the recommended ceiling for real-time preview.
8192×4096 still works, with some frame lag. That can be worth it when you're judging fine detail in a grade. In Resolve, the NDIOutput plugin's Resolution setting can send an 8K timeline at half size, so you keep a smooth preview without changing the timeline.
Which projections are supported?
2D and 3D flat, 180 2D, 180 3D (side-by-side), 360 2D and 360 3D (top-bottom). Flat 3D opens as a window you can place anywhere, in 1:1 or 16:9, which suits spatial video.
My computer doesn't show up in the list.
Check the headset and computer are on the same network. The headset's IP address is shown at the top of the connection panel. Then make sure the sender is running and has produced a frame. In Resolve, confirm Enable NDI Output is ticked in the plugin and scrub the timeline once. Then select Refresh.
Firewalls, VPNs and guest Wi-Fi networks that isolate devices from each other commonly block NDI discovery.
The 3D looks wrong or doubled.
The projection doesn't match the picture. 180 3D expects side-by-side; 360 3D expects top-bottom. Open the gear and pick the matching mode.
In Resolve, check the plugin's Stream Status. If your timeline uses Resolve's Stereo 3D with separate left and right eyes, set Out in the 3D palette to Side by side, and Stream Status will read Stereo (Side-by-Side).
Can several headsets watch the same feed?
Yes. Each headset picks the same source from its own list. We run several headsets off one live camera feed on set.
Is this a subscription?
No. VR.NDI Untethered is a one-time purchase on the Meta Horizon Store, and updates are included.
Still stuck?
Email support@lightsailvr.com. Include your headset, your editing app and version, how you're sending NDI, and your timeline resolution. That's usually enough for us to find the problem.
Known issues
No known issues right now. Seeing something wrong? Let us know.